Items listed on our website are offered at no cost. Since no payment is collected for these items, no refunds apply.
All donated items are offered as is, based on their available condition at the time of listing. While we do our best to describe items as accurately as possible, RefugeRoot cannot guarantee that every item will be free from minor wear, cosmetic imperfections, or signs of prior use.
Because donated items are distributed free of charge and often in limited quantity, all pickups and deliveries are final. We do not accept returns or exchanges unless an exception is approved by RefugeRoot.
All items are subject to availability. Adding an item to a cart, request form, or reservation system does not always guarantee that it will remain available until pickup or confirmation. RefugeRoot reserves the right to cancel or reassign an item when necessary.
Recipients are encouraged to inspect the item at the time of pickup or delivery, where possible. By accepting the item, the recipient confirms that the item is accepted in its current condition.
If an arranged pickup is missed without notice, RefugeRoot may cancel the reservation and make the item available to another person or family in need.
If there is a serious issue with an item that was not reasonably disclosed, RefugeRoot may review the situation on a case-by-case basis. Any decision to replace, reassign, or recover an item remains at the discretion of the Foundation.
Monetary donations made to support RefugeRoot’s mission are generally non-refundable, except in cases of duplicate transaction or technical error. If you believe a donation was processed incorrectly, please contact us as soon as possible.
For any questions about an item, a pickup, or a donation, please contact us at: info@refugeroot.ca
